{"id":3300,"date":"2025-04-04T12:31:46","date_gmt":"2025-04-04T10:31:46","guid":{"rendered":"https:\/\/www.vodarenskepohlady.sk\/?p=3300"},"modified":"2025-08-15T10:43:45","modified_gmt":"2025-08-15T08:43:45","slug":"prieskum-spokojnosti-zakaznikov-pvps-a-s","status":"publish","type":"post","link":"https:\/\/www.vodarenskepohlady.sk\/?p=3300","title":{"rendered":"Prieskum spokojnosti z\u00e1kazn\u00edkov PVPS, a.s."},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"488\" height=\"366\" src=\"https:\/\/www.vodarenskepohlady.sk\/wp-content\/uploads\/2024\/11\/Pvps.png\" alt=\"\" class=\"wp-image-2829\" style=\"width:150px\" srcset=\"https:\/\/www.vodarenskepohlady.sk\/wp-content\/uploads\/2024\/11\/Pvps.png 488w, https:\/\/www.vodarenskepohlady.sk\/wp-content\/uploads\/2024\/11\/Pvps-300x225.png 300w, https:\/\/www.vodarenskepohlady.sk\/wp-content\/uploads\/2024\/11\/Pvps-100x75.png 100w, https:\/\/www.vodarenskepohlady.sk\/wp-content\/uploads\/2024\/11\/Pvps-480x360.png 480w\" sizes=\"auto, (max-width:767px) 480px, 488px\" \/><\/figure><\/div>\n\n\n<p>V&nbsp;roku 2024 si spolo\u010dnos\u0165 PVPS, a.s. nechala op\u00e4tovne vypracova\u0165 prieskum spokojnosti z\u00e1kazn\u00edkov prostredn\u00edctvom externej spolo\u010dnosti Market Vision Slovakia Bratislava. Prieskum bol realizovan\u00fd v&nbsp;mesiacoch okt\u00f3ber a&nbsp;november 2024. Pou\u017eit\u00e1 bola met\u00f3da prostredn\u00edctvom online platformy feedTRACK. Respondenti boli osloven\u00ed prostredn\u00edctvom e-mailu alebo SMS s&nbsp;odkazom na str\u00e1nku, kde mohli vyplni\u0165 dotazn\u00edk spokojnosti so slu\u017ebami spolo\u010dnosti. Dotazn\u00edk pozost\u00e1val zo 7 uzatvoren\u00fdch a&nbsp;dvoch otvoren\u00fdch ot\u00e1zok v&nbsp;celkovej d\u013a\u017eke do 5 min\u00fat.<br>Na vyhodnotenie sa pou\u017eil celosvetov\u00fd \u0161tandardn\u00fd ukazovate\u013e Net Satisfaction Score (NSS), ktor\u00fd m\u00e1 rovnak\u00fa metodiku vyhodnocovania ako ukazovate\u013e NPS (Net Promoter Score). Prieskum prebehol na vzorke 272 respondentov v&nbsp;zlo\u017een\u00ed: 109 fyzick\u00fdch os\u00f4b, 95 pr\u00e1vnick\u00fdch os\u00f4b, 48 spolo\u010denstiev vlastn\u00edkov bytov a&nbsp;20 municipal\u00edt (predstavitelia miest a&nbsp;obc\u00ed). Osloven\u00fdch bolo spolu 2\u2009058 odberate\u013eov a&nbsp;n\u00e1vratnos\u0165 dotazn\u00edkov bola vo v\u00fd\u0161ke 13,2%.<br>Hodnota ukazovate\u013ea NSS dosiahla \u00farove\u0148 44, \u010do predstavuje zlep\u0161enie oproti roku 2023. Vzr\u00e1stol podiel priaznivcov o&nbsp;2,6 % a&nbsp;mierne poklesol podiel odporcov, konkr\u00e9tne o&nbsp;0,3%. Pozit\u00edvne svoju celkov\u00fa spokojnos\u0165 so spolo\u010dnos\u0165ou respondent hodnot\u00ed v&nbsp;pr\u00edpade, ak poci\u0165uje v\u0161eobecn\u00fa spokojnos\u0165, slu\u017eby s\u00fa poskytovan\u00e9 bez probl\u00e9mov, po\u017eiadavky s\u00fa rie\u0161en\u00e9 ochotne a&nbsp;s&nbsp;r\u00fdchlou reakciou spolo\u010dnosti, s&nbsp;\u010d\u00edm s\u00favis\u00ed zlep\u0161enie v&nbsp;komunik\u00e1cii oproti minul\u00fdm obdobiam.<br>Z\u00e1rove\u0148 s\u00fa z\u00e1kazn\u00edci naj\u010dastej\u0161ie nespokojn\u00ed s&nbsp;komunik\u00e1ciou z&nbsp;h\u013eadiska nedostato\u010dnej informovanosti o&nbsp;zmen\u00e1ch. Negat\u00edvne svoju spokojnos\u0165 respondent hodnot\u00ed najm\u00e4 v&nbsp;pr\u00edpade \u00faniku a&nbsp;tlaku vody, ceny, \u010dast\u00fdch por\u00fach a&nbsp;v\u00fdpadkov \/odst\u00e1vok, zlo\u017eitej administrat\u00edvy a&nbsp;probl\u00e9mov s&nbsp;vodomerom.<\/p>\n\n\n\n<p><strong>Z\u00e1very a\u00a0odpor\u00fa\u010dania:<\/strong><br>Celkov\u00e1 spokojnos\u0165 meran\u00e1 indexom NSS sa zv\u00fd\u0161ila na ve\u013emi dobr\u00fd v\u00fdsledok 44. Vzr\u00e1stol podiel priaznivcov na 61 %. Mierne poklesol podiel odporcov. V\u00fdrazn\u00fd n\u00e1rast sme spozorovali v\u00a0segmente municipality s\u00a0NSS indexom 30, pri\u010dom minul\u00fd rok bol NSS index 10.<br>Pre udr\u017eiavanie z\u00e1kazn\u00edckej spokojnosti a\u00a0odhalen\u00ed slab\u00fdch miest je nevyhnutn\u00e9 na pravidelnej b\u00e1ze sledova\u0165 pr\u00edpadn\u00e9 zmeny, trendy a\u00a0s\u00favislosti v\u00a0spokojnosti z\u00e1kazn\u00edkov. Za \u00fa\u010delom sledovania v\u00fdvoja, porovnania zmien a\u00a0pochopenia pr\u00ed\u010din pl\u00e1nujeme aj na\u010falej prieskum spokojnosti z\u00e1kazn\u00edkov realizova\u0165 pravidelne 1x ro\u010dne.<\/p>\n\n\n\n<p>Ing. Richard Friga, PVPS, a.s.<br>Foto: PVPS, a.s.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>V&nbsp;roku 2024 si spolo\u010dnos\u0165 PVPS, a.s. nechala op\u00e4tovne vypracova\u0165 prieskum spokojnosti z\u00e1kazn\u00edkov prostredn\u00edctvom externej spolo\u010dnosti Market Vision Slovakia Bratislava. Prieskum bol realizovan\u00fd v&nbsp;mesiacoch okt\u00f3ber a&nbsp;november 2024.<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":3301,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[14],"tags":[41,34,23],"class_list":["post-3300","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-co-je-nove","tag-01-2025","tag-co-je-nove","tag-pvps"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Prieskum spokojnosti z\u00e1kazn\u00edkov PVPS, a.s. - Vod\u00e1rensk\u00e9 Poh\u013eady<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vodarenskepohlady.sk\/?p=3300\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Prieskum spokojnosti z\u00e1kazn\u00edkov PVPS, a.s. - Vod\u00e1rensk\u00e9 Poh\u013eady\" \/>\n<meta property=\"og:description\" content=\"V&nbsp;roku 2024 si spolo\u010dnos\u0165 PVPS, a.s. nechala op\u00e4tovne vypracova\u0165 prieskum spokojnosti z\u00e1kazn\u00edkov prostredn\u00edctvom externej spolo\u010dnosti Market Vision Slovakia Bratislava. 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